Welcome to Our Sales Team!
Our multilingual sales team is dedicated to providing you with professional service to ensure a pleasant shopping experience. For any inquiries, please email us at enquiry[at]delsonclassic[dot]com, and our customer service team will respond effectively within 24 hours.
Common Questions and Quick Resolutions
Q: Why are there no prices on your website?
A: As a factory, we operate differently from typical web stores. Our products are made to order based on specific requests, which means prices can vary depending on factors such as materials, design complexity, and order quantity. This approach allows us to provide tailored solutions to meet your needs. If you require a quote, please contact our sales team, and we will be happy to assist you.
Q: Can you create custom designs?
A: Yes, we can custom-make any design you provide. Please send us sketches or product images, and detailed requests are preferred for the best results.
Q: Who are your business partners in my country?
A: We respect our customers' confidentiality and cannot disclose any customer information without permission.
Q: How can I get a quotation?
A: We provide quotes for the items you are interested in. Please provide the item codes or product name, the quantity of each item, and your preferred material, and we will give you an accurate quote.
Q: Can I negotiate the prices?
A: Yes, we may consider discounts for multiple container loads of mixed goods or bulk orders of individual products. Please contact our sales team to receive our catalog for reference.
Q: What is your minimum order requirement?
A: There is no minimum order quantity. However, for convenience in transport and handling, we recommend purchasing as many items as possible in one shipment.
Q: What’s the production time?
A: Production time depends on the size and complexity of the order. For full container load (FCL) orders, it typically takes 5 to 6 weeks. For less than container load (LCL) orders, the production schedule is 3 to 4 weeks.
Q: How much will the shipping charges be?
A: Shipping charges depend on the size of your shipment and the shipping method. When inquiring about shipping costs, please provide detailed information such as product codes, order quantity, preferred shipping method, and designated port. This information will help us evaluate the cost accurately.
Q: What is your packaging method?
A: We use standard export carton packing. Products are wrapped in bubble bags with high-density foam for protection, and plywood frames and paper corner protectors are used for added safety. The packaging consists of three layers: thick PE foam for corner protection, cardboard for chair leg protection, and a middle layer of polyester bubble bags or non-woven bags, all enclosed in a K&K carton box.
Q: What about the warranty?
A: We offer a one-year quality guarantee. Before shipment, we inspect each item to ensure quality. If you receive any defective items, please send us detailed pictures, and we will confirm whether it is a manufacturing issue. We will provide free replacements or spare parts with your subsequent orders.
Q: What about payment?
A: We accept T/T payment terms. Since production is made to order, a full deposit is required for LCL orders. For FCL orders, a 50% deposit is required in advance, with the final balance due before shipment.
Q: Can I visit your facility?
A: Yes, our factory is located in Guangdong, China. If you would like to visit, please contact us to schedule an appointment.
Q: How can I track the progress of my order?
A: After placing your order, we will keep you updated on the production status. We inspect and test all merchandise for damage and missing parts before shipping. Detailed inspection pictures will be sent to you for confirmation before delivery.
Q: Can I request custom packaging?
A: Yes, please provide your packaging details after placing your order.
Delson Furniture Customization Guide
Step 1: Consultation
Please tell us about your project using simple drawings, measurements and/or reference images, we dive deeper into the details including scope, budget, delivery details, materials, specific deadlines, dimensions, and any other specifications that may be relevant to your project.
Step 2: Proposal
Based on your details of design, material and dimension, we submit a firm pricing structure for your custom furniture project for your review.
Step 3: Final Review
After you approve the pricing and furniture design concept, we require a 50% deposit. Upon receipt of payment we'll get to work producing a set of final shop drawings for your approval. Your project and lead time will not begin until you have signed off on these final shop drawings.
Step 4: Production
Upon approval, your made-to-order furniture request is entered into our production queue. We produce furniture on a first-come-first-serve basis. Our typical lead time is 5-6 weeks but can vary depending on your project scope, size, or other details. Please inquire as to current lead times, or we’ll inform you during our consultation.
Step 5: Completion
Upon completion of your order, we will send you product images or/and videos for your confirmation. Once confirmed, we require the final payment before we arrange shipping details. Once we receive the final payment for your custom piece, we’ll arrange a delivery date at your requested destination. To ensure secure transport, your item will be packaged for delivery with crating and wrapped with bubble bag and foam.
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